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FAQs
What resources does each instance get?
Each instance gets a burstable AMD CPUs, up to 2 cores, 512 MB memory and 5GB of storage. This coupled with our caching system results in super fast sites for the cost.
What happens if one of my sites gets hacked?
We’ll help you unhack it.
Are cache-control headers respected?
Yes. If you’re doing e-commerce, for example, the cache-control headers sent by WordPress plugins like WooCommerce are respected and will ensure dynamic content like shopping carts behave correctly.
What security measures are in place?
First, all our sites operate in an isolated container environment. We also restrict certain php functions to protect all users. We employ an IP blocking mechanism that uses a “leaky bucket” algorithm to know if too many bad requests come from a particular IP, then that IP will be blocked. There’s lots more stuff too!
